Goods are delivered worldwide.
DELIVERY
Goods can be delivered worldwide (Terms and conditions apply). We aim to deliver your order between 3 – 4 weeks, depending on your order. Delivery prices can vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations that require special attention. The checkout page will show the correct charge for your postcode.
Delivery takes place on the ground floor outside the building or entrance gates. Customers are required to help the driver off-loading the products from the truck. According to the size and weight of the purchased items, customers are obliged to have other people to help at the time of delivery. Amid the “Additional Information” which is placed on product cards, you can find the number of packages as well as the weight of the single items. The carriers do not deliver purchased items inside the buildings.
If you would like to change the delivery address, phone number, or any other details or requirements, please contact us at order@emanuelmorez.com. Any change to the order has to be approved by Emanuel Morez, so we can advise you if the change(s) can be made and if there would be additional costs. We shall use our reasonable endeavors to meet any date and time agreed for delivery. In any event, we shall not be liable for any losses, costs, damages, or expenses incurred by you or any third party arising directly or indirectly out of failure to meet any estimated delivery date. Delivery of goods shall be made to the main entrance door at your address as specified in the order and you shall make all necessary arrangements whenever they are tendered for delivery.
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. Where inspection is not possible upon delivery, please inspect the goods immediately after delivery and notify us by email or telephone within 48 hours of delivery if the goods are damaged. Please provide us with photographic evidence of any damages.
If the delivered item does not match your order, is damaged or incorrectly supplied, please contact us as soon as possible to discuss a refund, repair, or replacement. If any parts are missing or damaged you must contact us before you attempt assembly, by email or telephone as soon as possible with details of the missing parts and, when appropriate, a photograph of the damaged part. We will send you a replacement part as soon as possible.
EXTRA DELIVERY CHARGES
The delivery service can only deliver to the main entrance door at your address through a ground floor or basement entrance only which is close to a road suitable for delivery access. You must tell us when placing your order about any special factors that may result in the delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, small entrance roads, gates, narrow passages, steps. You should do this in the “delivery instructions” field provided for this purpose at the checkout. Extra charges for delivery may apply in any of the following circumstances:
If you change the address where your goods are to be delivered on short notice.
If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
If the goods need to be redelivered because of access problems (parking restrictions, small entrance road, gate, narrow passages, steps) at the delivery address or because the goods would not fit into the room for which they were intended.
If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
If you live in a remote area, away from some main cities.
If you have any questions, feel free to contact us:
